AI outcomes,
engineered to ship.
Not just slideware.
Novitates is the AI transformation partner enterprises trust to ship outcomes. On Pega and Kore.ai — already in your stack, or brought in by us. Predictable workflows. Governed agents. Voice AI for the contact centre. Outcome-based delivery.
FNOL Triage — Pega Customer Service
Top-10 insurer. GenAI document triage + fraud-aware decisioning cuts the claims cycle by 62%.
Compliance Copilot — Amicorp CLM
KYC remediation inside Pega CLM. 62% reviewer time saved. Every agent action audit-logged.
Pega CLM
Contact Centre AI — Kore.ai XO
Conversational AI for collections & retail banking. 11 languages. FCR 91%.
Kore.ai XO
Anyone can build an app.
We ship enterprise systems.
AI coding tools have made the demo trivial. What hasn't changed is what it takes to run software for ten million customers under regulatory scrutiny.
Demo-ready in hours
- Single tenant. Demo data only
- No enterprise system integration
- No audit trail or compliance logging
- No SLA. Not supportable at scale
- Fails the first procurement diligence
Production-grade. Auditable.
- Multi-tenant. Real data. Every edge case
- Integrated with 12+ enterprise systems
- Regulator-grade audit trail on every AI decision
- SLA-backed. One accountable vendor
- Built to run for a decade. BFSI-native
Platform-native AI.
Outcome-based delivery.
Two clusters. Seven named services. One outcome — predictable AI transformation on Pega and Kore.ai, inside the AI stack your enterprise has already licensed.
Generative AI on Pega
GenAI Blueprint configuration. Pega Knowledge Buddy for grounded enterprise Q&A. GenAI Coach for case workers. Every output is a case event you can trace. Auditable, not magic.
Get started →Voice AI on Pega + Kore.ai
Case-driven voice on Pega Customer Service. Conversational-first on Kore.ai XO + AgentOS. Pick by use case. 11 languages. AHT reduction 40–65%.
Explore Voice AI →Multi-Agent Orchestration
Governed multi-agent systems built inside Pega and Kore.ai. Bounded tool access. Human-in-the-loop. Every action audit-logged natively. NovaVerse agents ready to deploy.
Explore Agentic AI →AI Consulting & Roadmap
AI strategy your CTO can defend. Readiness assessment, opportunity portfolio, target operating model, board-ready ROI model aligned with EU AI Act and DPDP.
Request assessment →Legacy Transformation
Mainframe-to-cloud. COBOL-to-Java. Monolith-to-microservices. AI-assisted refactor using your licensed tools. Strangler-fig patterns — no big-bang risk.
Explore →Cloud Migration
Lift, refactor, or re-architect on AWS. Pega Cloud Choice, Kore.ai cloud, and data platform modernisation in a single engagement. Azure and GCP expanding 2026.
Explore →Platform Upgrades
Pega Infinity '24, Kore.ai migrations, Salesforce Lightning, SAP S/4HANA — zero-downtime cutovers. NoviCon accelerates Constellation migration by 40–50%.
Explore →Not sure which service?
30 minutes with our team. No deck. We'll sketch the right architecture for your problem.
Book a sessionWe don't bill hours.
We deliver outcomes.
Every Novitates engagement is structured around a measurable business result. Predictable workflows on governed platforms make that possible. So does sharing commercial skin in the game with you.
Predictable workflows
Governed platforms, repeatable delivery
Measured outcomes
Contractual targets tied to KPIs
Shared accountability
Commercial skin in the game
When the call still
has to be answered.
Voice agents that actually solve the call. We pick the platform by use case — Pega Customer Service for case-driven work, Kore.ai XO for conversational-first. Multilingual. Regulator-aware.
Case-driven contact centres
Claims intake. Dispute handling. Complex servicing. Every voice interaction is a Pega case event with full audit trail. The voice agent works inside the same case as your human agents.
Conversational-first deployments
Collections. Retail banking. Telco support. High-volume FAQ-shaped work. AgentOS handles handoff, context passing, and post-call summary automatically.
Agentic AI belongs inside
governed workflows.
Autonomous agents on enterprise data, outside any control plane, is not a viable enterprise pattern — your CISO will block it, your auditor will fail it, your regulator will fine it.
Pega as case-layer orchestrator
Every agent action is a case event with full traceability. Agents can't go rogue because the orchestration layer doesn't let them.
Kore.ai as conversation-layer orchestrator
Every agent decision sits inside a dialog with logged context. The platform is the boundary.
Human-in-the-loop on consequential decisions
Checkpoints at the right moments — calibrated to regulatory requirements, not blocking everything.
Your licensed AI — inside your tenancy
Azure OpenAI, AWS Bedrock, Pega's GenAI fabric — whatever your enterprise has already approved.
NovaVerse™ — Pre-built Pega Agents
Curated library of audit-logged agents — claims triage, KYC reviewer, document classifier, underwriting copilot — ready to drop into your case.
The Pega specialist with productized IP
no generic partner can replicate.
Six deep specialisations. Three productized accelerators. The single most defensible differentiator on the market.
Pega Customer Service
Case-driven service — claims intake, dispute handling, complex servicing. Voice AI inside the case. Real-time agent assist.
Pega CLM & KYC
Onboarding, KYC remediation, financial-crime workflows, beneficial ownership reasoning, multi-jurisdiction audit.
Pega Claims
FNOL through settlement. GenAI document triage. Fraud-aware decisioning. Sub-line specialisation across health, motor, property.
Pega Underwriting
Risk scoring. Multi-line auto-decisioning. Exception routing. Audit-by-design. 41% policies auto-decisioned in live deployment.
Constellation Migration
Classic Pega UI → Constellation. Regression coverage. Design-system mapping. Powered by NoviCon toolkit. 40–50% faster.
Heritage Modernisation
Old Pega versions, classic decisioning, legacy code → Infinity '24. AI-ready post-modernisation. High-margin, underserved market.
Commerce Cloud on Pega
Composable storefront. Order management. Omnichannel commerce. B2B + B2C ready. Built on Pega.
Constellation Migration Toolkit
Automated classic-to-Constellation UI conversion. Regression test scaffolding. Design-system mapping. 40–50% faster.
Universe of Pega Agents
Curated, growing library of pre-built, audit-logged Pega agents ready to drop into your case. Productized agentic AI proof.
BFSI-native. Proven across six verticals.
15 years of production delivery in regulated industries. Each vertical comes with named outcome metrics from live engagements — not projections.
Banking & Financial Services
CLM automation, KYC remediation, onboarding, lending workflows, compliance copilots across multi-jurisdiction environments.
Insurance
Claims from FNOL through settlement. Underwriting auto-decisioning. Fraud detection. Sub-line specialisation across health, motor, property.
Healthcare
Prior authorisation acceleration, utilisation management, patient journey orchestration, clinical document triage on Pega GenAI.
Telecom
Voice AI for customer service and collections, service request automation, B2C onboarding on Kore.ai XO at enterprise scale.
Government
Citizen service automation, compliance workflow management, document classification, regulatory reporting on Pega and AWS.
Hospitality & Retail
Omnichannel commerce via NovaKart on Pega. Order management, loyalty workflow, B2B + B2C on the enterprise platform you already trust.
From discovery to
live outcome in 90 days.
Every engagement runs on our proven four-stage framework — outcome-defined from day one, governed at every milestone.
Discover
AI readiness assessment. Opportunity portfolio ranked by value, effort, risk. ROI model your CFO will sign.
Design
Target architecture. Agent design. Governance controls. Platform selection. Constellation UX. Data-residency confirmed.
Engineer
Mixed team: AI architect + senior Pega engineers + domain SME. Agile sprints. Outcome milestone gates. NovaVerse agents deployed.
Operate
SLA-backed steady state. Outcome measurement. Continuous improvement cadence. Per-transaction or retainer model kicks in.
Production proof.
Not projections.
Three live engagements. Three measurable outcomes. Every metric contractually committed and verified in production.
Top-10 global insurer — FNOL claims triage on Pega Customer Service
GenAI document triage plus fraud-aware decisioning on Pega Customer Service. FNOL through settlement. Sub-15-minute intake. Regulator-grade audit on every AI decision.
Amicorp Group — OBEC compliance copilot inside Pega CLM
KYC remediation, periodic review, financial-crime workflow and beneficial ownership reasoning inside Pega CLM. Every agent action logged. Multi-jurisdiction compliant from day one.
IFFCO Tokio — Underwriting & health-claims copilot
Multi-line auto-decisioning across health, motor and property. Risk scoring, exception routing, audit-by-design. IRDAI-aligned governance controls built in from day one.
Your AI licence.
Your data residency.
Inside your perimeter.
Our engineers deliver fluently inside whatever AI stack you've already approved — Copilot in your Microsoft tenant, Amazon Q in your AWS account, Pega GenAI Coach on your deployment, Claude or ChatGPT through your enterprise licence.
✓ What we do
✕ What we won't do
How we compare.
Eight dimensions. Three competitor archetypes. One honest comparison — the same table your procurement team will run.
| Capability | Strategy Houses | Legacy SIs | Boutique AI Shops | Novitates |
|---|---|---|---|---|
| AI strategy & roadmap | Strong | Limited | Tactical | Board-ready |
| Platform-native AI delivery | None | Generalist | None | Pega + Kore.ai · audit-by-design |
| Voice / contact-centre AI | Theoretical | Reseller | Chatbot-only | Production · 11 languages |
| Governed agentic AI | Slideware | Emerging | Unbounded | Inside Pega & Kore.ai |
| Legacy & cloud modernisation | Advisory only | Strong | Out of scope | Same engagement |
| Outcome-based commercials | T&M | T&M | Project-priced | Fixed-outcome & per-txn |
| Inside-your-perimeter delivery | Handed off | Variable | Cloud-only | Your tenancy · your licence |
| BFSI production track record | Deck-led | Project-led | PoC-led | 15 yrs · BFSI-native |
Start here.
We don't expect every client to already run on Pega and Kore.ai. For greenfield engagements we bring the platform with us — sourcing, deployment, configuration, and your first AI use case, all in one engagement.
Already on Pega or Kore.ai
Deep platform expertise from day one. Fast time-to-value inside your existing security and audit boundary.
New to the platforms
We bring the platform with us — sourcing, deployment, configuration, and your first AI use case in a single engagement.
Active partners.
Honest about what's next.
We represent partnerships exactly as they are. No inflated claims that fail the first procurement diligence.
Deep platform expertise across all Pega product areas — Customer Service, CLM, Claims, Underwriting, Constellation, Infinity '24.
XO Platform + AgentOS implementation for conversational AI, voice AI, and multi-agent orchestration at enterprise scale.
Cloud migration, Pega on AWS, Kore.ai cloud deployments, Bedrock integration for LLM access inside client tenancies.
"Novitates didn't just deliver a KYC solution. They delivered a compliance architecture our regulators could walk through. The reviewer time savings were the headline — but the audit trail is what made this genuinely transformative for the business."
Human and agent.
Teammates.
The next generation of enterprise work is not human OR agent. It's human AND agent — working side-by-side, on your data, inside your governance. We're already building it.
AI doesn't replace humans. It augments them.
The enterprise of 2030 will have human-agent teams on every process. AI making every person exponentially more effective.
Governed platforms. Licensed AI. Audit-by-design.
Human-led decisioning on consequential outcomes. Every agent action logged. Every model licensed. Every engagement outcome-based.
Every Novitates engineer is AI-fluent today.
We are already the digital workforce we're describing — inside our clients' tenancies, on their data, under their governance.
No deployment outside governance. No unlicensed AI.
We will not deploy agents outside a governance layer. We will not let AI replace human accountability on decisions that matter.
Ready to ship
your first AI outcome?
A working session with an AI strategist and a senior engineer. We'll sketch how your problem actually ships — architecture, models, controls, integrations, and a 90-day path to a measured outcome.