GenAI inside Pega.
Configured, not coded.
GenAI Blueprint for accelerated build, Knowledge Buddy for grounded enterprise Q&A, GenAI Coach for case workers. Auditable, not magic. Every output is a case event you can trace.
Capabilities & deliverables.
Pega GenAI Blueprint
Model-assisted scaffolding for accelerated solution build. Reduces case design time 40–60%. Every scaffold audit-logged in the case. Over 150,000 blueprints created since April 2024 (Pega).
Pega Knowledge Buddy
Grounded Q&A using your enterprise content, policy docs, procedures, regulatory guides. No hallucinations. Every answer sourced and logged in the case trail.
GenAI Coach
Case-worker copilots embedded inside Pega cases. Real-time guidance, next-best-action, document summaries at the point of work. Productivity gains of 40–65% documented across BFSI clients.
⭐ Constellation UX Integration
Modern AI-aware front-end on top of your Pega configuration. GenAI moments surfaced naturally inside the Constellation design system, no UI rebuild required.
Audit-by-design
Every AI decision is a case event, recorded natively in Pega. Full traceability for regulators, auditors, and internal governance. Aligned with EU AI Act, DPDP, IRDAI, HIPAA requirements.
Model sourcing inside your tenancy
Azure OpenAI, AWS Bedrock, Pega GenAI fabric, your tenancy, your licence, your data residency. We configure the GenAI layer; you control the models and the data.
Use cases, from Pega, Kore.ai & AWS
Real patterns proven at scale across the industry. Novitates implements these inside your governed enterprise platform.
Pega GenAI Blueprint: Legacy Modernisation
Ingest legacy documentation, data, and logic and rapidly reimagine them as modern cloud-ready workflows. Accelerates retirement of legacy BPM, CRM, mainframe workflows and Lotus Notes.
Pega Knowledge Buddy: Grounded Enterprise Q&A
Policy documents, procedures, regulatory guides, grounded answers with sources. Deployed across BFSI for underwriter assist, agent assist, and compliance Q&A.
Pega GenAI Coach: Loan Officer Assist
Loan officers drafting documentation, compliance analysts responding to regulation impacts. GenAI copilot shifts focus to value-add activities while retaining human final say.
Kore.ai Search AI: Enterprise Knowledge
Unified search across fragmented knowledge bases. Agents and customers find policies, procedures, and regulatory guidance in seconds, no manual silo navigation.
Amazon Bedrock: Foundation Model Access
Access Anthropic Claude, Cohere, Meta Llama, and Mistral inside your private AWS tenancy. Customise with your enterprise data. No infrastructure to manage.
AWS Amazon Q: Developer Productivity
AI-assisted code generation, review, and refactor inside your environment. Financial institutions using Amazon Q report 20–40% code productivity gains on enterprise Pega build.
Use cases sourced from Pega, Kore.ai, and AWS published documentation. Novitates implements these patterns inside your enterprise environment on Pega and Kore.ai.
How a typical engagement runs.
Discovery
AI readiness on your Pega env. Use-case selection. Data residency confirmed. Model sourcing decision.
Architecture
GenAI Blueprint design. Knowledge Buddy corpus mapping. Coach patterns. Governance controls.
Build
1 AI architect + 2–3 senior Pega engineers. Sprint-based. Outcome milestone gates. Audit trail baked in.
Operate
SLA-backed steady state. Model performance monitoring. Continuous improvement. Extension to new use cases.