GenAI inside Pega.
Configured, not coded.
GenAI Blueprint for accelerated build, Knowledge Buddy for grounded enterprise Q&A, GenAI Coach for case workers. Auditable, not magic. Every output is a case event you can trace.
Capabilities & deliverables.
🔵 Pega GenAI Blueprint
Model-assisted scaffolding for accelerated solution build. Reduces case design time 40–60%. Every scaffold audit-logged in the case. Over 150,000 blueprints created since April 2024 (Pega).
📚 Pega Knowledge Buddy
Grounded Q&A using your enterprise content — policy docs, procedures, regulatory guides. No hallucinations. Every answer sourced and logged in the case trail.
🤖 GenAI Coach
Case-worker copilots embedded inside Pega cases. Real-time guidance, next-best-action, document summaries at the point of work. Productivity gains of 40–65% documented across BFSI clients.
⭐ Constellation UX Integration
Modern AI-aware front-end on top of your Pega configuration. GenAI moments surfaced naturally inside the Constellation design system — no UI rebuild required.
🔒 Audit-by-design
Every AI decision is a case event, recorded natively in Pega. Full traceability for regulators, auditors, and internal governance. Aligned with EU AI Act, DPDP, IRDAI, HIPAA requirements.
☁️ Model sourcing inside your tenancy
Azure OpenAI, AWS Bedrock, Pega GenAI fabric — your tenancy, your licence, your data residency. We configure the GenAI layer; you control the models and the data.
Use cases — from Pega, Kore.ai & AWS
Real patterns proven at scale across the industry. Novitates implements these inside your governed enterprise platform.
Pega GenAI Blueprint — Legacy Modernisation
Ingest legacy documentation, data, and logic and rapidly reimagine them as modern cloud-ready workflows. Accelerates retirement of legacy BPM, CRM, mainframe workflows and Lotus Notes.
Pega Knowledge Buddy — Grounded Enterprise Q&A
Policy documents, procedures, regulatory guides — grounded answers with sources. Deployed across BFSI for underwriter assist, agent assist, and compliance Q&A.
Pega GenAI Coach — Loan Officer Assist
Loan officers drafting documentation, compliance analysts responding to regulation impacts — GenAI copilot shifts focus to value-add activities while retaining human final say.
Kore.ai Search AI — Enterprise Knowledge
Unified search across fragmented knowledge bases. Agents and customers find policies, procedures, and regulatory guidance in seconds — no manual silo navigation.
Amazon Bedrock — Foundation Model Access
Access Anthropic Claude, Cohere, Meta Llama, and Mistral inside your private AWS tenancy. Customise with your enterprise data. No infrastructure to manage.
AWS Amazon Q — Developer Productivity
AI-assisted code generation, review, and refactor inside your environment. Financial institutions using Amazon Q report 20–40% code productivity gains on enterprise Pega build.
Use cases sourced from Pega, Kore.ai, and AWS published documentation. Novitates implements these patterns inside your enterprise environment on Pega and Kore.ai.
How a typical engagement runs.
Discovery
AI readiness on your Pega env. Use-case selection. Data residency confirmed. Model sourcing decision.
Architecture
GenAI Blueprint design. Knowledge Buddy corpus mapping. Coach patterns. Governance controls.
Build
1 AI architect + 2–3 senior Pega engineers. Sprint-based. Outcome milestone gates. Audit trail baked in.
Operate
SLA-backed steady state. Model performance monitoring. Continuous improvement. Extension to new use cases.