Accelerator · Engagement Framework

🗺️

NovaPath™

90 days to live outcome.
Defined on day one.

Our proprietary four-stage engagement framework — Discover, Design, Engineer, Operate — that defines a 90-day path to a live AI outcome at the start of every engagement. Paired with four outcome-based commercial models that share risk with the client.

Stages to production

90d

To first live outcome

Commercial models

Start with Discover ← All accelerators

The four stages

Discover. Design. Engineer. Operate.

Stage 01

Discover

AI readiness assessment, opportunity portfolio ranked by ROI, feasibility, and regulatory risk, plus the investment case your CFO and board will sign. Completed in 2–3 weeks. Deliverables you can act on, not a deck that sits on a shelf.

AI Readiness Score — 5-level framework

Opportunity Portfolio — 8–15 ranked use cases

ROI Model — CFO-grade with sensitivities

Regulatory Alignment Map — EU AI Act · DPDP · IRDAI

Responsible AI Playbook — governance controls

Stage 02

Design

Target architecture, agent design, governance controls, platform selection, data-residency confirmation, and Constellation UX design. Completed in 2–3 weeks. The blueprint the engineering team builds from — not a slide-deck, a working spec.

Target Architecture — Pega + Kore.ai + AWS

Agent Design — roles, tools, boundaries, escalation

Governance Controls — audit trail, human-in-loop

Data Residency Confirmation — region + compliance

Constellation UX Design — design-system aligned

Stage 03

Engineer

Mixed delivery team: AI architect + 2–3 senior Pega/Kore.ai engineers + domain SME. Agile sprints with outcome milestone gates, not just story points. NovaVerse™ agents deployed where applicable. First live capability targeted within 8 weeks of kickoff.

Sprint-based — 2-week sprints, outcome gates

Mixed team — AI architect + senior platform engineers

NovaVerse™ agents — deployed where applicable

Audit trail — baked in from sprint one

First live capability — targeted week 8

Stage 04

Operate

SLA-backed steady state with contractual outcome measurement. Continuous improvement cadence — model performance monitoring, agent behaviour review, new use cases added in 2–4 week sprints. Per-transaction or outcome-linked retainer pricing kicks in.

SLA-backed — contractual uptime and performance

Outcome measurement — weekly dashboard

Continuous improvement — monthly review cadence

Per-transaction pricing — or outcome-linked retainer

Expansion sprints — new use cases every quarter

Commercial models

Four models. One philosophy.
Shared accountability.

Every commercial model is structured around a measurable business result. We don't sell hours — we sell outcomes. Our preferred models put Novitates' commercial skin in the game alongside yours.

⭐ Most popular

Fixed-outcome engagement

Fixed fee tied to outcome achievement. 20% held in escrow against delivery milestones. Miss the target — you keep the escrow. Exceed — full payment plus agreed upside.

Sample clause

Reduce claims cycle from 9d to <5d within 9 months. 20% escrow held. Miss = escrow retained by client.

Per-transaction pricing

Per-call · Per-claim · Per-policy

Per-unit fee with volume bands. Minimum commitment. Outcome SLAs on FCR, accuracy, and cycle time. The preferred model for Voice AI and automated decisioning at scale.

Sample clause

₹X per Voice AI call handled. Discount tier triggered if FCR >90%. AHT SLA: ≤3.5 min per call.

Outcome-linked retainer

Monthly retainer + outcome multipliers

Base monthly fee with outcome multipliers. Meet SLA = base fee. Exceed = bonus percentage. Miss = reduced fee. Designed for multi-year AI transformation programmes.

Sample clause

₹X/month base. SLA met = base. SLA exceeded = +15% bonus. SLA missed = −20% reduction. Joint quarterly review.

T&M (legacy option)

Time and materials

Available for discovery phases, novel work, or genuinely T&M-natured engagements. Standard rate card. Capped budgets. T&M is the back door, not the front door — we prefer outcome-based models on every engagement.

NovaPath™ vs. standard delivery

Why the framework matters.

Dimension	Standard delivery partner	NovaPath™
Commercial model	T&M — you bear all risk	Fixed-outcome / per-txn — shared risk
Outcome defined	After discovery (week 4–6)	Day one — before engagement starts
90-day path	Estimate — subject to change	Committed — milestone gates
First live capability	Week 16–20	Week 8 (Engineer stage)
Escrow mechanism	None	20% held against outcome
Regulatory alignment	Separate engagement	Baked into every stage
Operated post-launch	Separate contract	Stage 04 — same engagement

Start with a Discover session

Production proof · Not projections

Live outcomes from the field.

Every metric contractually committed and verified in production.

Insurance · Claims AI · Pega CS

Top-10 global insurer — FNOL triage on Pega Customer Service

3.4d

Claims cycle

62%

Cycle reduction

GenAI document triage + fraud-aware decisioning. Sub-15-minute FNOL intake.

Banking · CLM · Pega CLM

Amicorp Group — OBEC compliance copilot

62%

Time saved

100%

Audit coverage

KYC remediation + beneficial ownership reasoning inside Pega CLM.

Insurance · Underwriting · Pega

IFFCO Tokio — Underwriting & health-claims copilot

41%

Auto-decisioned

↓65%

Review time

Multi-line underwriting AI. IRDAI-aligned governance. Human decision on exceptions.

Request the full case study pack

90 days to live outcome.Defined on day one.