Hospitality & Retail
Omnichannel commerce via NovaKart on Pega. Order management, loyalty workflow, B2B + B2C on the enterprise platform you already trust.
Hospitality & Retail use cases — from Pega, Kore.ai & AWS
Proven AI patterns for hospitality & retail enterprises — sourced from Pega, Kore.ai, and AWS production deployments. Novitates implements these inside your governed platform.
NovaKart™ — Commerce Cloud on Pega
Composable storefront, order management, and omnichannel commerce — B2B + B2C built on Pega. No separate commerce licence. All workflows inside the Pega case management framework.
Kore.ai — Retail Customer Service AI
Kore.ai retail: universal consumer approval for AI-assisted service (75% product search, 74% purchasing). AI assistant enhances engagement with always-on support. Pre-built retail application.
AWS Personalize — Hyper-personalised Retail AI
Amazon Personalize: real-time ML-powered product and offer recommendations based on user behaviour, transaction history, and engagement. Fintechs and retailers deliver tailored experiences at scale.
Pega — Order Management & Fulfilment
End-to-end order lifecycle on Pega: fulfilment, returns, exchanges, exception handling. Case-driven and auditable. Integrated with WMS, shipping, and payment systems.
Kore.ai — Hospitality Booking & Support AI
Voice AI for booking support, complaint handling, reservation changes — multilingual, 24/7. Kore.ai: travel and hospitality showing strong IVA adoption for high-volume customer interactions.
AWS IDP — Supplier & Invoice Processing
AI-powered document processing for supplier onboarding, invoice extraction, and purchase order matching. AWS IDP deployed for retail and manufacturing: near-human accuracy at enterprise scale.
Pega — Loyalty Programme Automation
Member management, points engine, redemption workflow inside Pega. AI-personalised offer delivery via Customer Decision Hub. Real-time personalisation based on purchase history and behaviour.
AWS GenAI — Demand Forecasting & Inventory AI
GenAI analyses complex data, identifies usage patterns, and generates demand forecasting recommendations. Integrated into order management for proactive inventory optimisation.
Pega CLM — Supplier Lifecycle Management
Vendor qualification, contract management, compliance checking inside Pega CLM. AI-powered document verification. Same Pega expertise applied to supplier onboarding as to KYC in banking.
Use cases sourced from Pega, Kore.ai, and AWS published documentation. Novitates implements these patterns inside your enterprise environment on Pega and Kore.ai.
BFSI-native. Platform-deep. Outcome-based.
Platform-native AI
Pega and Kore.ai — not generic AI tooling bolted onto your stack. Every AI decision logged in the platform's native audit trail. No additional logging infra.
Outcome-based commercials
Fixed-outcome engagements. Per-transaction pricing. 20% held in escrow against delivery. We share commercial risk with you on every engagement.
Inside your perimeter
Your AI licence. Your data residency. Your tenancy. We engineer inside your approved security boundary — your CISO doesn't need to approve a new vendor.