Agentic AI belongs inside
governed workflows.
Autonomous agents outside any control plane will be blocked by your CISO, failed by your auditor, and fined by your regulator. We build agents the way large enterprises can actually deploy them — inside Pega and Kore.ai.
Capabilities & deliverables.
01 · Pega as case-layer orchestrator
Every agent action is a case event with full traceability. Bounded tool access per specialist agent — planner, executor, critic, document handler. Can't go rogue.
02 · Kore.ai as conversation-layer orchestrator
Every agent decision sits inside a logged dialog. Context-aware routing. AgentOS coordinates specialist agents within defined dialog flows.
03 · Human-in-the-loop on consequential decisions
Checkpoints calibrated to your regulatory requirements — not blocking everything, not allowing everything. IRDAI, RBI, HIPAA-aware escalation rules.
04 · NovaVerse™ — Pre-built Pega agents
Curated library: Claims Triage Agent, KYC Reviewer Agent, Document Classifier, Underwriting Copilot, Compliance Monitor — audit-logged, ready to drop into your Pega case.
05 · Your licensed AI inside your tenancy
Azure OpenAI, AWS Bedrock, Pega GenAI fabric — your approved model, your data residency. We architect the agents; you control the models.
06 · Native platform observability
Not a bolt-on. Pega case audit + Kore.ai dialog log = complete regulator-walkable audit trail from day one. No additional logging infrastructure needed.
Use cases — from Pega, Kore.ai & AWS
Real patterns proven at scale across the industry. Novitates implements these inside your governed enterprise platform.
Pega Intelligent Automation — Multi-Agent Orchestration
Design and run intelligent workflows orchestrating low-code automation, AI agents, rules, integrations, and decisioning across dozens of systems. Deployed across BFSI and healthcare.
Pega CLM Agentic AI — KYC Remediation
New enhanced CLM with agentic AI: automated onboarding, document processing, and risk assessment. GenAI-powered document processing + agentic screening + real-time entity verification.
Kore.ai AgentOS — Multi-Agent Coordination
Orchestrate multiple specialist AI agents within a single governed conversation. Context passing, intelligent routing, human escalation — all inside Kore.ai's agent platform.
BFSI Agentic AI — Regulatory Context Understanding
Unlike traditional automation, Kore.ai agentic AI applications understand regulatory context, coordinate across banking and insurance systems, and make decisions within regulatory guardrails.
AWS Bedrock AgentCore — Production Agents
Amazon Bedrock AgentCore: build, deploy, and scale production-ready AI agents on AWS. Visa and NAB demonstrated agentic commerce and banking at AWS re:Invent 2025.
Prudential — Multi-Agent Insurance Advisor
Prudential built a life insurance advisor using multi-agent architecture on AWS — orchestration agent routes to specialist sub-agents for quotes, forms, products, and book management.
Use cases sourced from Pega, Kore.ai, and AWS published documentation. Novitates implements these patterns inside your enterprise environment on Pega and Kore.ai.
How a typical engagement runs.
Architecture design
Agent role definition. Tool access scoping. Human-in-the-loop thresholds. Governance controls mapped to your regulatory framework.
NovaVerse agent selection
Pick from pre-built agents. Customise for your data model and case structure. Audit trail configuration validated.
Integration & testing
Connect agents to your enterprise systems. Red-team testing. Boundary testing. Regulator walkthrough simulation.
Live & governed
Agents deployed in production. Monitoring dashboard. Human escalation SLAs. Quarterly governance review.