Commerce Cloud.
On the platform you already run.
Composable storefront, order management, and omnichannel commerce — B2B + B2C — built entirely on Pega. One platform, one audit trail, one vendor. No separate commerce licence. No integration headaches.
Six capabilities. One Pega case.
Composable Storefront
Modular, brand-able B2C and B2B storefront built on Pega Constellation. Mobile-first, PWA-ready. Product catalogue, search, and personalised recommendations inside the Pega case.
Order Management
End-to-end order lifecycle — placement through fulfillment, returns, exchanges, and exception handling. Every order is a Pega case. Complete audit trail. SLA monitoring built in.
Omnichannel Commerce
Web, mobile, in-store POS, call centre, and partner channels — unified on the same Pega case. One inventory view. One customer record. No data silos between channels.
B2B Commerce
Account hierarchies, contract pricing, approval workflows, bulk ordering, and invoicing — all inside Pega CLM and case management. Designed for enterprise supplier and distributor networks.
Loyalty & Retention
Member management, points engine, tier rules, and redemption workflow inside Pega. AI-personalised offer delivery via Customer Decision Hub. Real-time triggers based on purchase behaviour.
Integration Layer
Pre-built connectors to ERP (SAP, Oracle), WMS, payment gateways, and logistics providers. Pega Integration Hub-based. Your existing systems — not replaced, enhanced.
Built for Hospitality, Retail, and beyond.
Hospitality
Booking engine, ancillary upsell, F&B ordering, loyalty and membership — unified on Pega. One guest record. Every interaction a case.
Retail
Omnichannel retail: web, mobile, POS, and partner. Order management, returns, exchanges, and loyalty — all inside one Pega case layer.
B2B Enterprise Commerce
Account hierarchies, contract pricing, bulk ordering, invoice management — designed for enterprise supplier and distributor networks on Pega CLM.