Government
Citizen service automation, compliance workflow management, document classification, regulatory reporting on Pega and AWS.
Government use cases — from Pega, Kore.ai & AWS
Proven AI patterns for government enterprises — sourced from Pega, Kore.ai, and AWS production deployments. Novitates implements these inside your governed platform.
Pega — Citizen Service Case Management
Pega used by 30+ major federal agencies. End-to-end citizen service workflows: application intake, eligibility check, document verification, approval — with full audit trail for compliance.
AWS IDP — Government Document Processing
Government agencies use AWS IDP to process citizen applications, extract tax form data, manage permits and licenses, and enforce regulatory compliance. GenAI achieves near-human accuracy.
Pega — Permit & Licence Processing
Application intake, document verification, eligibility check, approval workflow on Pega. AI-powered decision support with human validation. Full audit trail satisfies government audit requirements.
Kore.ai — 24/7 Citizen Service AI
Conversational AI for citizen queries: high-volume, multilingual, accessible. 77% of consumers value 24/7 access. Government chatbots handle FAQs, status checks, and service requests at scale.
AWS — Benefits Administration AI
AWS ML: eligibility determination, entitlement calculation, payment processing. Rules-driven on Pega with AI assist for edge cases. Human decision point maintained on complex claims.
Pega — Compliance Workflow Automation
Regulatory reporting, internal audit, policy compliance tracking inside Pega. AI copilots surface compliance gaps. Every action traced. Used across EMEA and APAC government agencies.
AWS — Fraud & Anomaly Detection for Government
AI signals on benefits fraud, procurement anomalies, audit flags integrated into Pega workflows. Human oversight maintained. AWS Bedrock-powered pattern recognition reduces investigation time.
Kore.ai — Government Employee Service AI
HR AI for government employees: onboarding support, benefits assistance, policy Q&A, training enrolment — automated via Kore.ai. Reduces HR operational burden significantly.
AWS GenAI — Natural Language Policy Search
AWS Kendra semantic enterprise search for government: citizens and civil servants find relevant policies, procedures, and regulations in seconds across fragmented knowledge silos.
Use cases sourced from Pega, Kore.ai, and AWS published documentation. Novitates implements these patterns inside your enterprise environment on Pega and Kore.ai.
BFSI-native. Platform-deep. Outcome-based.
Platform-native AI
Pega and Kore.ai — not generic AI tooling bolted onto your stack. Every AI decision logged in the platform's native audit trail. No additional logging infra.
Outcome-based commercials
Fixed-outcome engagements. Per-transaction pricing. 20% held in escrow against delivery. We share commercial risk with you on every engagement.
Inside your perimeter
Your AI licence. Your data residency. Your tenancy. We engineer inside your approved security boundary — your CISO doesn't need to approve a new vendor.