Enterprise AI.
Straight talk, no slideware.
Technical deep dives, deployment patterns, regulatory alignment guides, and platform benchmarks from the team that ships enterprise AI in production for BFSI clients.
From the Novitates team.
Governed Agentic AI for BFSI — The Architecture That Actually Ships in Production
Why autonomous agents outside any control plane fail enterprise procurement — and what the Pega case-layer pattern looks like with 100% audit coverage.
Pega Voice vs. Kore.ai XO — A Practical Decision Framework for Contact Centres
Two platforms, two use cases, one team. The decision tree we use with every BFSI client — plus live AHT and FCR benchmarks from production.
5 Lessons from Shipping Pega GenAI Blueprint at a Tier-1 Insurance Client
What worked, what didn't, and why "configure don't code" is both a strength and a constraint when deploying GenAI on Pega Infinity '24.
Pega on AWS: The Migration Playbook That Avoids the Three Most Common Failures
Zero-downtime cutover, data residency compliance, and AI-readiness post-migration — from real Pega-on-AWS engagements using Pega Cloud Choice.
AI Governance for IRDAI-Regulated Insurers — What the Regulator Actually Wants
A practical guide to building AI governance frameworks for IRDAI-regulated insurance companies, aligned to the EU AI Act and DPDP Act.
The Digital Workforce — What Human-Agent Teams Look Like on a Live KYC Engagement
Moving beyond the theory. Here's what the Amicorp CLM engagement actually looked like as a human-agent team — 62% time saved, 100% audit.
Industry use cases — from Pega, Kore.ai & AWS
Benchmarks, production deployments, and research from the platforms we implement. Novitates delivers these outcomes inside your governed enterprise environment.
Pega CLM — $128 per case → automated
Kore.ai 2025: manual onboarding costs reached $128 per case. Pega CLM agentic AI reduces this by automating document processing, risk assessment, and compliance screening.
Kore.ai — 72% agents want AI assistance
Kore.ai benchmark: 72% of contact centre agents express strong desire for AI assistance tools — understanding customer needs, reducing search time, minimising post-call admin.
AWS GenAI Innovation Centre — 73% POC to prod
AWS GenAI Innovation Center: 73% of customer AI initiatives moved from proof of concept to production in 2025. Some solutions ready in as little as 45 days with right delivery framework.
Pega — 7 of top 10 US banks, 5 of top 10 insurers
Pega's enterprise footprint: 7 of top 10 US banks, 7 of top 10 US health plans, 5 of top 10 US insurers, 4 of top 5 US telcos, 30+ major federal agencies. Platform-proven at scale.
AWS Bedrock — Fidelity 93–95% SQL accuracy
Fidelity Investments: text-to-SQL solution on Amazon Bedrock achieving 93–95% execution accuracy with 28-second response times. Non-technical users query complex databases via natural language.
Kore.ai — Fortune 500 Healthcare, 12M members
Fortune 500 healthcare org, 12M+ members: Kore.ai unified automated self-service and human-assisted engagement. Composable architecture + enterprise governance for regulated healthcare.
Use cases sourced from Pega, Kore.ai, and AWS published documentation. Novitates implements these patterns inside your enterprise environment on Pega and Kore.ai.
What's happening at Novitates.
Novitates achieves Pega Specialized Partner status — expanding delivery across all Pega product areas including Constellation, Infinity '24, CLM, and Claims.
Novitates recognized as Great Place to Work® Certified in India for 2026. Culture, AI-first delivery model, and outcome-based compensation cited.
NovaVerse™ launched — curated library of pre-built, audit-logged Pega agents for claims triage, KYC review, document classification, and underwriting.
Amicorp OBEC compliance copilot deployment completed — 62% reviewer time saved, multi-jurisdiction audit trail live. Case study published.
NoviCon™ toolkit launched — Constellation migration accelerator delivering 40–50% faster classic-to-Constellation migration than manual approaches.
Voice AI practice expanded with Kore.ai AgentOS certification. 11 languages now live in production across BFSI and Telco clients.
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