Platform-native AI.
Outcome-based delivery.
Two clusters. Seven named services. One outcome — predictable AI transformation on Pega and Kore.ai, inside the AI stack your enterprise has already licensed. We don't build generic AI. We engineer outcomes.
Generative AI on Pega
GenAI Blueprint for accelerated build, Knowledge Buddy for grounded enterprise Q&A, GenAI Coach for case workers. Auditable, not magic. Every AI output is a Pega case event you can trace — aligned with EU AI Act, DPDP, IRDAI, and HIPAA from day one.
Explore GenAI on PegaGenAI Blueprint
Model-assisted scaffolding. 40–60% faster case design.
Pega Knowledge Buddy
Grounded Q&A from your enterprise content. Zero hallucinations.
GenAI Coach
Real-time guidance for case workers at the point of work.
Model sourcing
Azure OpenAI · Bedrock · Pega GenAI fabric — your tenancy.
Audit-by-design
Every decision a case event. Regulator-walkable from day one.
Voice AI on Pega + Kore.ai
Voice agents that actually solve the call. Pega Customer Service for case-driven contact centres — claims intake, dispute handling, complex servicing. Kore.ai XO + AgentOS for conversational-first deployments — collections, retail banking, telco. 11 languages. AHT reduction 40–65% in production.
Explore Voice AI →Pega Customer Service Voice
Every call a case event. Full audit trail. Same case as human agents.
Kore.ai XO Platform
Conversational-first. 11 languages live in production.
AgentOS
Intelligent handoff. Context passed. No repeat-yourself transfers.
Real-time agent assist
Live suggestions to human agents during complex calls.
11 languages live
Hindi, Tagalog, Bahasa, Arabic, Tamil, Telugu + more.
Multi-Agent Orchestration
Governed multi-agent AI inside Pega and Kore.ai. Every agent action is a case event. Bounded tool access. Human-in-the-loop on consequential decisions. NovaVerse™ pre-built agents — Claims Triage, KYC Reviewer, Document Classifier, Underwriting Copilot — ready to deploy in a week.
Explore Multi-Agent →Pega as case-layer orchestrator
Agents can't go rogue — the case layer doesn't let them.
Kore.ai conversation orchestrator
Every agent decision inside a logged dialog with context.
Human-in-the-loop
Checkpoints calibrated to your regulatory requirements.
NovaVerse™ agents
5 pre-built agents. Plug into your Pega case. Deploy in a week.
Your tenancy · your models
Azure OpenAI · Bedrock · Pega GenAI — your approved stack.
AI Consulting & Roadmap
AI strategy your CTO can defend. AI readiness assessment (5-level), opportunity portfolio ranked by ROI and regulatory risk, target operating model, board-ready investment case. Aligned with EU AI Act, DPDP, and IRDAI from day one. Delivered in 4–6 weeks.
Explore AI Consulting →AI Readiness Assessment
5-level scoring: data, talent, infra, governance, regulatory alignment.
AI Opportunity Portfolio
8–15 ranked use cases. ROI-modelled. Regulatory-aligned.
Target Operating Model
Teams, vendors, platforms, governance post-AI.
Board-ready Investment Case
CFO model with sensitivities. Ready for sign-off.
Responsible AI Playbook
EU AI Act · DPDP · IRDAI · HIPAA governance controls.
Legacy Transformation
Mainframe-to-cloud, COBOL-to-Java, monolith-to-microservices. AI-assisted refactor using your licensed tools inside your environment. Strangler-fig patterns. Auto-generated regression suites. No big-bang risk.
Explore →Cloud Migration
Lift, refactor, or re-architect on AWS. Pega Cloud Choice, Kore.ai cloud, and data platform modernisation in a single engagement. Zero-downtime cutovers. Your data residency maintained.
Explore →Platform Upgrades
Pega Infinity '24, Kore.ai migrations, Constellation UI — with zero-downtime cutovers. NoviCon™ accelerator delivers 40–50% faster Constellation migration than manual approaches with auto-generated regression coverage.
Explore →Not sure which service fits?
30 minutes with an AI strategist and a senior engineer. We'll sketch the right architecture for your problem — no deck, no pitch.
Book a working sessionPlatform-native. Outcome-based.
Inside your perimeter.
Three things that separate Novitates from every other AI services firm in the market.
Platform-native delivery
We don't bolt generic AI onto your stack. Every service is delivered natively inside Pega or Kore.ai — the platform your enterprise already licences, operates, and trusts. Every AI decision logged natively in the platform's audit trail.
Outcome-based commercials
Fixed-outcome engagements with 20% held in escrow. Per-transaction pricing on Voice AI and automated decisioning. Outcome-linked retainers for multi-year programmes. We share commercial risk with you on every engagement.
Inside your perimeter
Your AI licence. Your data residency. Your tenancy. We engineer inside your approved security boundary — Copilot in your Microsoft tenant, Amazon Q in your AWS account, Pega GenAI Coach on your deployment. No new vendor for your CISO to approve.
BFSI-native · 15 years
15 years of production delivery for banks, insurers, healthcare, and telcos. We know what IRDAI wants to see. We know what RBI asks for. We've built CLM systems that regulators have walked through. Not theoretical — production-proven.
Productized IP
NovaKart™ commerce on Pega, NoviCon™ Constellation toolkit, NovaVerse™ pre-built agent library, NovaPath™ engagement framework — proprietary IP that cuts your time-to-value on every engagement. Not something a generic SI can replicate.
End-to-end · One engagement
Strategy through steady-state in one engagement. AI consulting → architecture → engineering → SLA-backed operations. No handoff between firms. No integration gap between the vendor who designed it and the vendor who built it.
The same table your procurement team will run.
Eight dimensions. Three competitor archetypes. One honest comparison.
| Capability | Strategy Houses | Legacy SIs | Boutique AI Shops | Novitates |
|---|---|---|---|---|
| AI strategy & roadmap | Strong | Limited | Tactical | Board-ready |
| Platform-native AI delivery | None | Generalist | None | Pega + Kore.ai native |
| Voice / contact-centre AI | Theoretical | Reseller | Chatbot-only | 11 languages · live |
| Governed agentic AI | Slideware | Emerging | Unbounded | Inside Pega & Kore.ai |
| Legacy & cloud modernisation | Advisory only | Strong | Out of scope | Same engagement |
| Outcome-based commercials | T&M | T&M | Project-priced | Fixed-outcome & per-txn |
| Inside-your-perimeter delivery | Handed off | Variable | Cloud-only | Your tenancy · your licence |
| BFSI production track record | Deck-led | Project-led | PoC-led | 15 yrs · BFSI-native |
Production proof. Not projections.
Every metric below is contractually committed and verified in production. Named clients. No analyst estimates.
Top-10 global insurer — FNOL triage on Pega Customer Service
GenAI document triage + fraud-aware decisioning. Sub-15-minute FNOL intake. Regulator-grade audit on every AI decision.
Amicorp Group — OBEC compliance copilot inside Pega CLM
KYC remediation + beneficial ownership reasoning. Multi-jurisdiction audit trail. Every agent action logged natively.
IFFCO Tokio — Underwriting & health-claims copilot
Multi-line auto-decisioning across health, motor, property. IRDAI-aligned governance. Human decision on all exceptions.